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UK Delivery & Availability

We offer a good range of postage types to suit all needs, ranging from FREE POSTAGE to NEXT DAY tracked. Choose from standard free postage OR pay for an extra service - you are able to select from a range of faster postage methods for delivery within the UK. Below are details & typical details for each:

  • Royal Mail 1st class - Typical delivery 1 day from dispatch (delivery aim for next working day - NOT guaranteed by Swim Supplies OR Royal Mail)
  • Royal Mail 2nd Class - Typical delivery 2-3 days from dispatch (delivery aim 2-3 working days)
  • Royal Mail Special Delivery - Typical delivery 1 day (Guaranteed next day delivery or your postage fee back)
  • Royal Mail Special Delivery + Saturday Guarantee - Typical delivery 1 day (Guaranteed next day or your postage fee back)
  • Free postage - If you do choose to select the FREE POSTAGE option we will send using the most appropriate economy method, please allow up to 7 working days for delivery.

Please ensure you select the appropriate postage method from the drop down box in your basket before progressing to checkout. Please note: FREE POSTAGE is not an express method, from order date please allow up to 7 working days for delivery. Please only select Special Delivery + Saturday Guarantee if you order after 3:00pm on Thursday up until 3:00pm on Friday.

For bulky / heavy items we may use a 24 / 48 hour courier service, you will be informed if this service is to be used.

We work hard to ensure that items purchased before 3:00pm are dispatched the same day* Monday - Friday (if your selected items are in stock). # *Same day dispatch is not always possible during busy periods, we will always try to keep you informed if we anticipate a delay (longer than 2 working days) in dispatch.

In a hurry? Please contact us via email / telephone to discuss your needs, we are always happy to help & will advise on the fastest way to get an item to you.

Specification & product details:

Every effort is made to ensure that products are described accurately to avoid disappointment. Additionally we aim to provide useful images of all items sold on the website. If you are not sure about the purchase of an item or its suitability feel free to contact us so that we may offer advice.

European & Worldwide postage:

options are also available; please ensure that the appropriate postage & packaging option is selected at checkout, otherwise this may slow down the dispatch process. Please note: deliveries being sent outside the UK can take up to 28 working days to arrive. Our standard European & worldwide postal options do not insure against losses, however this can be arranged for a small additional fee if required. We can exchange items sent abroad, however there will be a small re-postage charge applied in this case.

Delivery charges are based on item weight, and the appropriate costs are calculated as you add your items to the basket, use the drop down box to select the appropriate method. We pride ourselves on low prices & offering value for money postage options.

Dispacth of goods:

We aim to dispatch (dispatch = leave our premises) all purchases within 2 working days (Mon - Fri & excluding bank holidays), and will dispatch most the same day (if in stock). If there is going to be a delay in dispatch or delivery we will try to contact you by email / telephone to keep you informed of an expected delivery. Please ensure that you supply your email address & telephone number during the checkout process to enable us to contact you. Please feel fee to contact us to ask about product availability & expected dispatch times - we are always happy to help

Item not received when expected?

We work hard to make sure that your order gets dispatched the same day, however please note that some items (personalised, bulky and specialist items) can take longer to dispatch. Also during busy periods please allow up to 48 hours for dispatch.

Chosen Royal Mail 1st class? Please allow up to 5 working days for delivery, almost all items will be received within 3 working days & nearly 100% within 5 working days. Worried about your order? Feel free to call / email & we will do all we can to help, Please do note that being rude to our staff will not make delayed parcels arrive any more quickly.

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